Terms And Conditions
Mode of Payment
Chisel And Log Pte. Ltd. prefers PAYNOW and Bank transfer for all purchases.
Shipping
We endeavor to dispatch all orders within 1-2 business days. Please note during sale periods due to an influx of orders you may need to allow an additional 1-2 business days for dispatch of orders.
Pre-Orders
We require 50% downpayment to accept Pre-Orders.
Please note that pre-orders cannot be cancelled.
An ETA is provided, if this does not suit your time frame, please do not purchase the item.
The ETA is as accurate as possible give or take a few days as international shipping and customs can be unpredictable.
Returns/Refunds
We do not accept any returns or refunds.
We encourage you to come down to our store and inspect the item before the purchase.
Proceeding with the purchase means you agree to the terms and conditions.
Damaged Goods
We take every precaution to ensure that your item is shipped to you in good condition.
All products leaving our store are inspected and intact prior to shipment.
If you receive a product that looks in poor condition with possible damage, please report it to the us immediately. Once the product delivery is signed for it is an acknowledgment that you have received the items in good condition.ALWAYS check terms and condition goods before signing delivery order.
In some cases we may approve a replacement or store credit, in which case the item will need to be sent back to us within 7 days at the customers expense, in its original packaging and in the condition it was received in (as per photo evidence sent by the customer) If the item arrives otherwise, a store credit or exchange will not be approved.
